Terms of service

Last updated: 01/05/2026

1. Overview This website is operated by Billyhops. Throughout the site, the terms "we", "us" and "our" refer to Billyhops. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. These may be updated from time to time, so we recommend checking back periodically.

2. Online Store Terms You must be at least 18 years of age (or the age of majority in your jurisdiction) to purchase from our website. You agree not to use our products or website for any unlawful purpose. A breach of these terms may result in termination of your access to our services.

3. General Conditions We reserve the right to refuse service to anyone, in our reasonable discretion, where permitted by law. Content you send to us (excluding payment details) may pass through third-party networks and may be adapted to meet technical requirements.

4. Product Information We make every effort to ensure information on our website is accurate. You understand that product images and descriptions are provided as a guide only. We may limit sales of our products to specific regions or individuals, and we may change or discontinue any product without notice. Limited release and presale items are subject to additional terms set out on the relevant product page and in our Refund Policy.

5. Pricing and Modifications All prices are subject to change without notice. We may modify or discontinue our service or any part of it without liability.

6. Billing and Account Information We may refuse or cancel orders that do not comply with our policies. You agree to provide accurate billing and contact details so we can process your order and reach you as needed. For presale orders, your payment is authorised and charged at the time of order to secure your unit and any included accessories.

7. Third-Party Tools and Links We may offer optional tools or links to third-party websites. Any use of those tools or websites is at your own risk, and we accept no responsibility for third-party services or content. You should review the relevant terms before engaging in any third-party transactions.

8. Errors and Inaccuracies From time to time, information on our website may contain errors or omissions. We reserve the right to correct these and update information without notice, including after an order has been submitted.

9. Prohibited Use You agree not to misuse our site, attempt to harm our systems, or engage in activity that violates any laws or infringes on the rights of others. We may restrict access to anyone who abuses these terms.

10. Warranties and Limitation of Liability Our products are covered by the warranties expressly set out in our Refund Policy and 12 Month Peace of Mind guarantee, as well as any non-excludable warranties or guarantees provided under applicable consumer protection laws (including the Australian Consumer Law and US federal and state consumer protection laws).

To the fullest extent permitted by law, and except for the warranties and guarantees referenced above, your use of our website and any products purchased is at your own risk, and Billyhops will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

11. Indemnification You agree to indemnify Billyhops against claims arising from your wilful breach of these terms or your unlawful conduct in connection with our services.

12. Severability If any part of these terms is found unenforceable, the remainder will still apply.

13. Termination These terms remain in effect for as long as you use our website or hold an order with us. We may suspend or terminate your access to our services if you materially breach these terms.

14. Governing Law These terms are governed by the laws of Australia, except where prohibited by mandatory consumer protection laws in your jurisdiction. For purchases made through us.billyhops.com by US customers, applicable US federal and state consumer protection laws also apply.

15. Changes to Terms We may update these terms from time to time. Continued use of our website means you accept the updated terms.

16. Contact Information For questions or concerns about these Terms of Service: hello@billyhops.com

Australia

1. Currency & Pricing All transactions are processed in Australian Dollars (AUD).

2. Shipping & Delivery Billyhops delivers fully assembled units to metro areas within Australia only.

We reserve the right to refuse delivery to certain addresses, even within metro areas, if shipping costs become unreasonably high. Orders are generally dispatched within 48 hours once stock is ready. Customers will receive regular updates on the progress of their order.

3. Returns Billyhops assists with returns to make sure you're happy with your purchase. Full details are here.

4. Customer Support We aim to respond to all enquiries within 24 hours. Contact us at: hello@billyhops.com

5. Payment & Security We accept payments via Shopify Payments and secure all transactions with SSL encryption to protect your information. Your card is charged at the time you place your order.

6. 12 Month Peace of Mind We stand behind our products. If something goes wrong within 12 months of delivery due to a defect that affects safety or function, we'll make it right — whether that means a repair, replacement, or refund.

What's covered:

Substantial damage to the plywood frame
Hardware failure (e.g. faulty hinges, gas struts, locking pins, or screws not holding due to manufacturing faults)

What's not covered:

Cosmetic wear and tear
Damage caused by misuse, improper care, or accidents

If an issue arises, we'll assess it with you via phone or email. Billyhops will determine the appropriate remedy based on the condition and nature of the fault.

7. Delays We work closely with our manufacturing and delivery partners to ensure orders arrive on time. However, unforeseen delays can occur due to production issues, customs, transport disruptions, weather, or other circumstances outside of our control.

In the event of a delay:

We will notify you as soon as reasonably possible
We will provide updated delivery timeframes when available

Billyhops is not liable for any losses, costs, or inconveniences resulting from such delays.

8. Change of Mind All limited release purchases are final. We do not accept returns or provide refunds for change of mind, including situations where you decide you no longer want the product after placing your order.

This allows us to plan production accurately and deliver your order as promised.

9. Product Details and Variations We strive to represent our products accurately. Designs, materials, and colours shown reflect our current production. Minor adjustments may occur over time to improve product quality, safety, or performance, or due to supplier and material availability.

Billyhops reserves the right to make such modifications without prior notice. These changes do not provide grounds for returns or refunds due to change of mind.

United States

1. Currency & Pricing All transactions are processed in US Dollars (USD).

2. Shipping & Delivery The Billyhops Bench Tower-01 is delivered fully assembled across the United States from our fulfillment warehouse in Utah. Most US metro and standard addresses are covered, with delivery typically taking 2-3 business days from dispatch. Shipping is free to most US states. If checkout shows we're unable to ship to your location, please email hello@billyhops.com so we can see if we can arrange alternatives.

This is currently a presale. Shipping is expected to begin mid-June 2026, with units dispatched in the order they were received. You'll receive email updates and progress images along the way.

3. Returns Billyhops assists with returns to make sure you're happy with your purchase. Full details are here.

4. Customer Support We aim to respond to all enquiries within 24 hours. Contact us at: hello@billyhops.com

5. Payment & Security We accept payments via Shopify Payments and secure all transactions with SSL encryption to protect your information. Your card is charged at the time you place your order, not when it ships. This secures your unit and your free accessories from our limited first US release.

What's covered:

Substantial damage to the plywood frame
Hardware failure (e.g. faulty hinges, gas struts, locking pins, or screws not holding due to manufacturing faults)

What's not covered:

Cosmetic wear and tear
Damage caused by misuse, improper care, or accidents

If an issue arises, we'll assess it with you via phone or email. Billyhops will determine the appropriate remedy based on the condition and nature of the fault.

In the event of a delay:

We will notify you as soon as reasonably possible
We will provide updated delivery timeframes when available

Billyhops is not liable for any losses, costs, or inconveniences resulting from such delays.

8. Change of Mind All presale purchases are final. We do not accept returns or provide refunds for change of mind, including situations where you decide you no longer want the product after placing your order.

This allows us to plan production accurately and deliver your order as promised.

9. Product Details and Variations We strive to represent our products accurately. Designs, materials, and colours shown during the presale reflect prototypes and current production plans. Minor adjustments may be necessary during manufacturing to improve product quality, safety, or performance, or due to supplier and material availability.

Billyhops reserves the right to make such modifications without prior notice. These changes do not provide grounds for returns or refunds due to change of mind.